Page Comparison

1. Product Release Information

2. New Features

NOTE: The following communication opt-in features can be enabled for all clubs

. We recommend that you check the email and text messaging laws in your own state/country and seek legal advice to ensure that your club is compliant with your local regulations.

2.1 Club Default Communication Preference Settings

In this version of InTouch Follow-Up, club administrators are now able to set all new leads and members, by default, to be subscribed/unsubscribed to emails and text messages from your club. If your club default communication preferences are set to 'Unsubscribe All' for email or text messages, all new leads and members will need to opt-in to receiving communications before you will be able to send them any messages.

How to use this new feature:

1. Change your club default communication preferences by clicking on the Admin tab > Club settings > Edit
2. In the new Communication Preferences area, click on the drop down for Email/Text Message > Select 'Subscribe All' or 'Unsubscribe All' as necessary > Save your changes
   
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Selecting the 'Send Opt-in' for the Text Message drop down will automatically send all new leads a text message asking them to opt-in to text messages from you. Please note text message rates will apply.

Note: If you are a US club with an InTouch Follow-Up text messaging subscription, you will not be able to change your text message preference settings.

2.2 New Add Lead Communication Preference Settings Page

If your club admin has set the default club communication preferences to be 'Unsubscribe' for all new leads, staff will be prompted to ask new leads if the club can contact them by email and text message after adding their details to InTouch Follow-Up. This will allow health clubs to collect opt-in settings. We recommend that only apply to US clubs which have ins from leads who call in or walk into the club.

How to use this feature:

1. Staff add a new lead directly through the InTouch Follow-Up

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2. Once the new lead record has been saved, a new 'Can we contact you screen' will be displayed
3. Staff should ask the lead if the club can sent them emails and/or text messages and set the lead's subscription settings based on their response
4. Save changes

If the lead does not want to opt-in to emails and text messages immediately, staff also have the option to 

Note: If you are a US club who wants to start gathering lead or member consent now for potential use of our text messaging features in the future contact Kristen Maine (kmaine@intouchfollowup.com or 206.734.4738) to enable text messaging. with an InTouch Follow-Up text messaging subscription, you will not see the Text Message subscription settings on this screen

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