| Section | ||||||||||||||||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
Text Messages Count Report
Keep track of your club’s text message usage in the Text Messages Count Report.
Outgoing Messages
- Appointment Alert: The number of text messages sent for your appointment reminders (e.g. your Club Tour Text Alert).
- Broadcast: The number of text messages sent for your Text Blasts
- 1-1 Text Conversations (or Ad-hoc): Shows the number of text messages sent for 1-1 text conversations. These could be initiated by staff or replies to leads/members by staff.
- Staff Alert: The number of text messages sent to a staff’s mobile number when a lead or member replies to a text message. Alert notifications can be sent by Text, Email or just by using the notification icon within your application. Settings are located in Admin>Club in the bottom right. This is an existing feature whose default setting is OFF.
- Auto-Responses: The number of responses sent automatically to incoming new text leads plus the number of responses sent to subscription command texts received from your customers.
Incoming Messages
Incoming Lead: This is linked to your Text-In number and shows the number of new leads that texted their name to your Text-In number
Reply to Outbound: The number of texts to which a lead or member replied. For example, it includes when someone replies to an Appointment Alert, a Text Blast or a 1-1 Text Conversation.
Subscription Command: This shows the number of incoming texts received for leads that enter the STOP, UNSUBSCRIBE, START, SUBSCRIBE or HELP commands.
Total
The total number of text messages to be charged to your club or deducted from your pre-purchased text bundle
To access this report:
Go to Reports>Live Reports
Scroll to the bottom for the Text Messages Count Report
Click Get Report
Enter in the date range you wish to view for when texts were sent and/or received
Click Get Report
Text Usage Alert
To help you keep track of your club's Text Message usage, we've added an automated alert that can email you when your club is approaching 80% of its monthly text message bundle allowance.
(This email report should only be used by those whose Text Packages are purchased per Club, not per Organization)
We recommend you whitelist or add "donotreply@intouchfollowup.com" as a contact so this alert doesn't go to a spam filter.
To view or change who receives this alert:
- Go to Reports > Email Reports
- Find the Text Usage Alert and click Get Report
- Anyone on the right is currently subscribed to this alert and all other staff will be on the left. To add someone, click the green + icon next to the staff's name on the left side. To remove someone, click the trash can icon next to the staff's name on the right side.
- Save