Calls from a different lead owner are showing up in my agenda

Question: Referral sales and Member retention calls from a different lead owner are showing up in my agenda. 

Answer:

The most likely reason for this happening is:

• Member owner X assigns an appointment to staff member Y

• Appointment shows up on Y's agenda, users does not show they cancel the appointment

• The follow up window comes up, staff member Y reschedules the members next referral call

Result:
If you do not reschedule this call it will be assigned to Staff X, however since they are the ones changing the date of this call it is automatically assigned to staff Y even though they are not the member owner.