Page Comparison

1. Clear your browser Cache - click this link to see how to clear cache for various browsers - http://www.wikihow.com/Clear-Your-Browser's-Cache 
2. Try a different browser e.g. Chrome or   Firefox 
3.  Check you have the latest version of Adobe Flash http://wwwget.playerversionadobe.com/flashplayer/
4. Try accessing these links in your browser if  you cannot access them then you need their IT administrator to whitelist these URLs for the login to InTouch to work-   http://fpdownload.adobe.com/pub/swz/crossdomain.xml  and http://fpdownload.adobe.com/crossdomain.xml
5. Ensure that the following URLs have been whitelisted : -
   
   1. intouchtechnology.com
   2. *.intouchtechnology.com
   3. intouchfollowup.com
   4. *.intouchfollowup.com
   5. fpdownload.adobe.com 
      
      There is a handy youtube video below that will walk you through making firewall exceptions in Windows 7
   
   

   Widget Connector
   url http://youtube.com

   
    Email

   /watch?v=azGWLDLM3sc

6. If you are using Internet Explorer  11  you will need to enable compatibility view http://windows.microsoft.com/en-CA/internet-explorer/use-compatibility-view#ie=ie-11
7. Email support the specifications  of your PC with OS and browser by clicking this link http://supportdetails.com/ then in the fields at the top enter your name and email address and recipients email = support@intouchfollowup.com

If this does not resolve the information please check with your corporate IT team to see what has changed on your local PC and if you are still unable to resolve the issue please respond to this email and we will try and help further.