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Jun 08, 2017

 

  1. Clear your browser Cache - click this link to see how to clear cache for various browsers - http://www.wikihow.com/Clear-Your-Browser's-Cache 

  2. Try a different browser e.g.  Firefox 

  3.  Check you have the latest version of Adobe Flash http://get.adobe.com/flashplayer/

  4. Try accessing these links in your browser if  you cannot access them then you need their IT administrator to whitelist these URLs for the login to InTouch to work-   http://fpdownload.adobe.com/pub/swz/crossdomain.xml  and http://fpdownload.adobe.com/crossdomain.xml

  5. Ensure that the following URLs have been whitelisted : -

    1. intouchtechnology.com

    2. *.intouchtechnology.com

    3. intouchfollowup.com

    4. *.intouchfollowup.com

    5. fpdownload.adobe.com 

      There is a handy youtube video below that will walk you through making firewall exceptions in Windows 7

     

  6. If you are using Internet Explorer  11  you will need to enable compatibility view http://windows.microsoft.com/en-CA/internet-explorer/use-compatibility-view#ie=ie-11

  7. Email support the specifications  of your PC with OS and browser by clicking this link http://supportdetails.com/ then in the fields at the top enter your name and email address and recipients email = support@intouchfollowup.com

If this does not resolve the information please check with your corporate IT team to see what has changed on your local PC.