All about Texting
Please note that the following features will be available from APRIL 1st 2013 to US customers only. These features will only be available to customers who upgrade to text message bundles via our online payment service.
This section contains information on ...
- Why texting works
- How to sign up for Text Features or change your text bundle package
- Text Conversations
- Text Blasts
- Text Permissions (setting up which staff roles can send text messages)
- Troubleshooting Text Features
- Text Reports and how to keep track of your text message count
STAY TUNED: MORE INFORMATION ON TEXT FEATURES IS COMING THIS WEEK!
Unsubscribe Options for Text, Email and Phone Calls
Some leads and members don’t want to (or can’t) receive text messages or your emails so they need a way to opt out of receiving them. There are now several ways leads and members can opt out of receiving emails and/or text messages as follows:
- Contact Preferences for each Lead and Member
Use this if a customer calls you and asks you to remove them from your contact list. Each lead and member now has a new tab labeled Preferences where you can select how the lead does or does not wish to be contacted. You can also unsubscribe someone from Text Messages on the Messages tab.
- Updated Email Unsubscribe link
All emails that are sent out through InTouch Follow Up have an Unsubscribe link at the very bottom so users can unsubscribe themselves. This link has been updated to show the following options for all communication methods:
- Opt-Out by Text Message Reply
Users can opt themselves out without contacting you so they stop receiving text messages. They simply respond to a text with the words “STOP” or “UNSUBSCRIBE”. This method will automatically update the lead or member’s Contact Preferences to stop all text messages. To begin receiving text messages again, they can reply again with “START” or “SUBSCRIBE”. HELP is a standard message that will send a reply message to the lead/member giving instructions on how to unsubscribe via text.