- Clear your browser Cache - click this link to see how to clear cache for various browsers - http://www.wikihow.com/Clear-Your-Browser's-Cache
- Try a different browser e.g. Firefox
- Check you have the latest version of Adobe Flash http://www.playerversion.com/
- Try accessing these links in your browser if you cannot access them then you need their IT administrator to whitelist these URLs for the login to InTouch to work- http://fpdownload.adobe.com/pub/swz/crossdomain.xml and http://fpdownload.adobe.com/crossdomain.xml
- Ensure that the following URLs have been whitelisted : -
- intouchtechnology.com
- *.intouchtechnology.com
- intouchfollowup.com
- *.intouchfollowup.com
- fpdownload.adobe.com
There is a handy youtube video below that will walk you through making firewall exceptions in Windows 7
- If you are using Internet Explorer 11 you will need to enable compatibility view http://windows.microsoft.com/en-CA/internet-explorer/use-compatibility-view#ie=ie-11
- Email support the specifications of your PC with OS and browser by clicking this link http://supportdetails.com/ then in the fields at the top enter your name and email address and recipients email = support@intouchfollowup.com
If this does not resolve the information please check with your corporate IT team to see what has changed on your local PC.