Former Member Cancellation Reason Report

Owned by Jackie Allen (Deactivated)
Last updated: Jun 02, 2021 by Caitlin Tupper

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This report allows managers to pull a report to show why members are cancelling. It provides the management team with insight into areas they can improve on to retain a higher percentage of their members.

See also: Best Practices on Former Member communication and  Cancellation Reasons.


Understanding the report:

  1. The date range that you want to run the report will be at the top
  2. Reasons that members cancel will be in columns along the top of the table
  3. Each member owner that has had a member cancel within the date range will be in the row on the left hand side
  4. The total for each cancellation reason will be added up at the bottom of the table



To access the Former Member Cancellation Reason Report:

  1. Go to Reports > Live Reports
  2. Scroll down to the Former Member Cancellation Reason Report and Click View Report

 

 

This report was released in version 6.11