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HOME > SET UP > KIOSK SETUP




Wireless Network Name and Password

InTouch

iPad Welcome

Guest Check-In Kiosk Setup

Get up and running with your new InTouch iPad Welcome Kiosk.

 

Before you get started

Before you can start using your InTouch Welcome Kiosk, you should have already completed the following steps:

  1. Purchased/Supplied your iPad: You will need to supply or purchase an iPad to run your InTouch Welcome Kiosk. You will also want to supply or purchase hardware to secure and mount your iPad in your club.
  2. Received your Purchase Order & Invoice: Your purchase order would have included a one-time admin set up fee and your monthly licensing fee.
  3. Made your payment: Please remit payment for your hardware, admin fee and first month of licensing to InTouch Technology so we can enable your Welcome Kiosk. 
  4. Received your Kiosk Invitation Key(s): Once payment has been received, our support team will send you a Kiosk Invitation Key for each iPad. You will need this key for setup.

Setting Up Your iPad

Step One: Preparation

You will want to have the following information on hand before getting started:

 

Kiosk setup has two parts:

  1. Setup of the iPad itself
  2. Customization of the kiosk application in FollowUp (including the creation of kiosk key that links your iPad to your club's InTouch)

Set Up Your Application

  1. Check out our Kiosk User Guide if this is your club's first kiosk. This Guide will walk you through adding in your Guest Waiver wording as well as other customization options.
  2. Create your Kiosk Keys. A kiosk key links your iPad to your club's InTouch. They are one-time use only (meaning you can't enter it more than once). Keys get stored within your browser settings until you clear your browser's cache/cookies (or the occasional browser or iOD update may do this automatically). Create two keys per iPad to start.
    1. In your FollowUp application, go to Admin > Kiosk (note: Kiosk is only visible for clubs with a kiosk license)
    2. At the bottom of the screen, select Manage Kiosks to see your current list of keys
    3. Select + New Kiosk on the left hand side of the screen to add in a new key. Give it a name and Save. 

Set Up Your iPad

  1. Connect your iPad to Wi-Fi (Click here for Apple's instructions on how to do this)
    1. Click here for our recommended network settings.
  • Apple ID and Password
    This is something you would have or will need to set up on your iPad through Apple. 
  • Kiosk Invitation Key(s)
    Once payment has been received, our Support Services team will email you a Kiosk Invitation Key for each iPad. This is an alpha-numeric number that is unique to each kiosk. If you have not received your key(s), please contact InTouch Support Services.
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    Step Two: Connect to Wi-Fi

  • Turn on your iPad and go to Settings
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  • Select Wi-Fi under the Settings menu
    • Select your club's wireless network from the list of networks
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  • If your wireless network is password protected (highly recommended), you will need to enter the password to join the network
    • Press the 'Join' button
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    Your iPad should now be connected to your Wi-Fi network.

    If Wi-Fi iconImage Removed appears at the top of the screen, you’re connected to a Wi-Fi network.

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    Step Three: Enable Guided Access in iPad Settings

    1. Open Accessibility under Settings > General
    2. Scroll down and open Guided Access
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    3. Turn Guided Access to On
    4. Set a Passcode (4 digit number, e.g. the last 4 digits of your club’s phone number)
    5. Also make sure the Accessibility Shortcut is turned on
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      Go back to the General section and turn
      1. It's highly recommended that you connect your iPad to a secured network. The number one issue with kiosks is a poor wireless connection.
    6. Open Safari and go to https://app.intouchfollowup.com/kiosk/
    7. Enter in a Kiosk Invitation Key (see Setting Up Your Application above) and then select Next
    8. Add (pin) this webpage to your iPad Home Screen for easy access
    9. After you pin the web page to your home screen, the very first time you time open it, you'll need to enter in a new kiosk invitation key. Keys are one-time use only so you won't be able to re-use the same key from step 3


    Below are some addition iPad settings that several clubs have found helpful:

    Step Five: Starting the Kiosk and Guided Access

  • Launch the Kiosk Pro Lite app
    • Enter the URL https://app.intouchfollowup.com/kiosk/ in the Homepage field under the General area
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  • Update the Display settings and turn off the Show Bottom Navigation Bar.  Turn ON the Show Top iPad Information Bar (this option will allow you to see the iPad battery level when the kiosk is running).
  • Touch the Run Kiosk Presentation link on the top left corner to launch the kiosk
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  • Enter your Kiosk Invitation Key when prompted
  • With the Kiosk Pro Lite app still open, quickly push the Home button three times
    • Options will pop up on your screen. Hit Start (or Resume if you have used it before) in the top right
    To exit Guided Access mode quickly push the Home button three times, enter your passcode and hit End
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    Customize Your Kiosk Settings

    If this is your club's first Welcome Kiosk, you'll want to add in your Guest Waiver wording and possibly change some other settings.

    To learn how to change kiosk settings like screen timeout, customizing the waiver text and more within the InTouch application please visit our Online Help article here: Kiosk User Guide
    1. Use Guided Access to lock down the kiosk application
    2. Enable the Accessibility Shortcut
    3. Turn off MultiTasking Gestures if you want to prevent them from leaving your app
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    4. Scroll down and open Auto-Lock and select Never
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      Turn off auto-correct
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    Step Four: Download the 'Kiosk Pro Lite' app from the App Store

    IMPORTANT: You will need the Apple ID and password linked to your iPad. If you do not, you’ll have to retrieve it in order to download the app and continue setup.

    1. Launch App Store and search on the word 'Kiosk'
    2. Locate app called Kiosk Pro Lite by Kiosk Group, Inc and install
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      If you would like more information on Kiosk Pro, go to www.kioskproapp.com or  https://itunes.apple.com/ca/app/kiosk-pro-lite/id409906264?mt=8
    3. Once download is complete, proceed to next step
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