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The First Step to Troubleshooting
Computers are constantly changing and programs are constantly updating. The top issue we find when something isn't working is that it's a local computer issue. Here are some basic first steps you should take any time you find something 'odd' or 'weird' or 'broken' in InTouch Follow-Up as these steps solve many issues.
- Make sure your computer meets our minimum Computer Requirements
- Clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
- Try a different browser (i.e.: ChromeFirefox, IE, Firefox, , Chrome, Safari (for Macs))
- Make sure your computer has the most up to date Adobe Flash version
- This link will tell you what version you currently have: http://www.playerversion.com/
- This link will tell you what the latest version is (and you can update from here also): http://get.adobe.com/flashplayer/
Still not working? Try searching our other Common Questions and Computer Issues