What is InTouch Follow-Up?

InTouch Follow-Up is a web-based Communication Management system specifically built for health clubs, which guarantees every lead and member receives the minimum of 7-11 points of contact and follow-up! Unlike paper-based and club management systems that rely too much on people to communicate and schedule follow-up activities, Follow-Up increases staff efficiency and takes out human error by automatically sending out branded emails, text messages and scheduling staff follow-up calls and activities.

Follow-Up also provides clubs ways to generate more leads via inbound Text SMS, Facebook and the member referral module.

Why Use InTouch Follow-Up?

Never miss a follow-up call and simply make more calls!

No follow-up is ever missed due to busy staff or human error. The Call Scheduler automatically schedules follow-up calls for leads and members based on a variety of touch points including lead age, lead status and the completion of certain actions or events.

Automatic Emails

Emails are branded to your club and communicate what sets you apart from all the other clubs. The emails are customizable and automatically sent to leads and members based on where they are in the sales process.

10% to 35% Increase in Club Tour Attendance!

SMS Text reminders are automatically sent directly to leads mobile phones with details of their upcoming Club Tour Appointment. Through real world data we have proven a club tour attendance rate increase of 10% to over 35%.

Generate More Leads and Then Close Them!

Follow-Up helps you both generate additional and then centralize all of your leads. Leads instantly enter the InTouch Communication Cycle and begin the automatic follow-up process.

Next Lead or Member Activity is always defined

As a manager, know all the lead, member, or personal training phone calls that staff need to make during the day. Determine what calls or tasks that have they missed and need immediate follow-up. Staff will see all of this as well when they log into InTouch. 

Activity Tracking

InTouch enables you to easily define your lead and member engagements, ensures that the schedule is followed by tracking your staff through various channels, and by holding them accountable on many levels.