The First Step to Troubleshooting
Computers are constantly changing and programs are constantly updating. The top issue we find when something isn't working is that it's a local computer issue. Here are some basic first steps you should take any time you find something 'odd' or 'weird' or 'broken' in InTouch Follow-Up as these steps solve many issues.
- Reboot your computer.
- Try a different browser (i.e.: Firefox, Internet Explorer (IE), Chrome, Safari, etc)
- Make sure your computer meets our minimum Computer Requirements
- Clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
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- Check your Adobe Flash: http://
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- flash-player.html
- Do you have it and is it up to date
- Is it enabled in your appropriate browser(s)
Still not working? Try searching our other Common Questions and Computer Issues
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