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The First Step to Troubleshooting

Computers are constantly changing and programs are constantly updating. The top issue we find when something isn't working is that it's a local computer issue. Here are some basic first steps you should take any time you find something 'odd' or 'weird' or 'broken' in InTouch Follow-Up as these steps solve many issues.

1. Reboot your computer. 
   
   
2. Try a different browser (i.e.: Firefox, Internet Explorer (IE), Chrome, Safari, etc)
   
   
3. Make sure your computer meets our minimum Computer Requirements
   
   
4. Clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
   
   
5. Check your Adobe Flash: http://helpx.adobe.com/flash-player.html
   1. Do you have it and is it up to date
   2. Is it enabled in your appropriate browser(s)
      
      

Still not working? Try searching our other Common Questions and Computer Issues

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