How to Troubleshoot Your InTouch FollowUp Issues

This page will guide you on how to resolve your questions or problems.

The First Step to Troubleshooting
Computers and technology are constantly changing and programs are constantly updating. The top issue we find when something isn't working is that it's a local computer issue. Here are some basic first steps you should take any time you find something 'odd' or 'weird' or 'broken' in InTouch as these steps solve many issues.
Computer Requirements
The first step to any troubleshooting is to make sure your computer meets the correct requirements to use InTouch.
Frequently Asked Questions
Answers to the most common questions asked about InTouch.
Integrations
Each InTouch site (that is integrated with their CMS) will have a Connector Log URL that holds a record of leads being sent to your Club Management System. From this log you can see if it was sent and saved successfully or if an error occurred. Learn more about your integration, the Connector Log and how you can easily and quickly resolve most issues on your own.
InTouch Guest Check-in Kiosk
This page is designed to help you evaluate and resolve any issues you are having with your InTouch Guest Check-in Kiosk. The most common issues we see are due to un-optimized wireless connections so make sure to review our Wireless Guidelines. Get the most out of your Kiosk by giving it the best connection!
SMS Text Messages
Having trouble sending a text message? This section has the most common reasons why you may not be able to send a text message.
InTouch Support Services
Contact our Support Services Team if you are still having trouble or can't find the answer to your question.