Kiosk Troubleshooting and FAQ

This page is designed to help you evaluate and resolve any issues you are having with your InTouch Welcome Kiosk (Version 1/Samsung tablet). The most common issues we see are due to un-optimized wireless connections so make sure to review our Wireless Guidelines. Get the most out of your Kiosk by giving it the best connection!

Select a question or item below to start troubleshooting a kiosk issue:

• Kiosk freezes or gets stuck "Sending Data"
  
  
• Kiosk just has a solid blue page
  >> This indicates that your kiosk is not connected to your wireless network or cannot connect to the internet. See Wireless Guidelines.
  
  
• Kiosk loads to a white page that reads "Webpage not available".
  >> This indicates that your kiosk is not connected to your wireless network or cannot connect to the internet. See Wireless Guidelines.

• Samsung tablet keeps powering off
  >> Make sure your kiosk is plugged in to a WALL outlet and NOT a computer. Samsung tablets need to be plugged in to the wall in order to charge properly.
  >> Make sure your wall outlet (or surge protector) is kept on
  
  
• I get an error message that reads "Unfortunately, MokiTouch has stopped" and my kiosk application won't load
  >> Please contact support@intouchtechnology.com for assistance.