Computers are constantly changing and programs are constantly updating. The top issue we find when something isn't working is that it's a local computer issue. Here are some basic first steps you should take any time you find something 'odd' or 'weird' or 'broken' in InTouch Follow-Up as these steps solve many issues.

1. Reboot your computer. 
   
   
2. Try a different browser (i.e.: Firefox, Internet Explorer (IE), Chrome, Safari, etc)
   
   
3. Make sure your computer meets our minimum Computer Requirements
   
   
4. Clear the cache on your browser: http://www.wikihow.com/Clear-Your-Browser's-Cache
   Try a different browser (i.e.: Firefox, IE, , Chrome, Safari (for Macs))
   
   
5. Make sure your computer has the most up to date latest Adobe Flash version

• This link will tell you what version you currently have: http://www.playerversion.com/
• This link will tell you what the latest version is (and you can update from here also): http://get.adobe.com/flashplayer/
  
  

Still not working? Try searching our other Common Questions and Computer Issues