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| title | Kiosk Troubleshooting |
This page is designed to help you evaluate and resolve any issues you are having with your InTouch Welcome Kiosk (Version 1/Samsung tablet). The most common issues we see are due to un-optimized wireless connections so make sure to review our Wireless Guidelines. Get the most out of your Kiosk by giving it the best connection!
Select a question or item below to start troubleshooting a kiosk issue:
- Kiosk freezes or gets stuck "Sending Data"
- Kiosk just has a solid blue page
>> This indicates that your kiosk is not connected to your wireless network or cannot connect to the internet. See Wireless Guidelines.
>> If you have just received your kiosk, contact our Help Desk to assist you in getting your new kiosk on to your wireless network. - Kiosk loads to a white page that reads "Webpage not available".
>> This indicates that your kiosk is not connected to your wireless network or cannot connect to the internet. See Wireless Guidelines.
>> If you have just received your kiosk, contact our Help Desk to assist you in getting your new kiosk on to your wireless network.
- Samsung tablet keeps powering off
>> Make sure your kiosk is plugged in to a WALL outlet and NOT a computer. Samsung tablets need to be plugged in to the wall in order to charge properly.
>> Make sure your wall outlet (or surge protector) is kept on
>> If both of the above criteria are met and the problem persists, contact our Help Desk. - I get an error message that reads "Unfortunately, MokiTouch has stopped" and my kiosk application won't load
>> Please contact our Help Desk for assistance.
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- contact support@intouchtechnology.com for assistance.